Professional Services

In addition to developing the technology behind the Covid Watch Platform, we offer professional services for implementation, training, launch and ongoing support. Benefits of working with our team include:

icon-4-way-arrows

Speed

Launch in as little as one week. 

icon-phone

Coverage

Get  24/7 support.

icon-people-group-blue

Expertise

Leverage our best practices and community.

Implementation

As part of the implementation process, Covid Watch offers full onboarding, customization support, provisioning of users, training on verification and how to administer the program, as well as launch support.

Onboarding

Our Partners work with a dedicated account manager to ensure the successful launch of Covid Watch. We’ll provide a detailed project plan including a timeline, testing plan, training plan, and launch plan customized to each organization.

Provisioning

Covid Watch facilitates bulk provisioning of users for access to the app and the portal via a spreadsheet of email addresses and roles. When the app launches, it will be available for download from the store directly.

Integrations

Covid Watch can integrate with labs to automate test results as well as case management systems and CRM tools to automate data flows that can help reduce the burden on manual contact tracing and speed up the time it takes to notify users of potential exposure.

Customization

Covid Watch will facilitate messaging and branding customization for the app and portal.  You can define a set of recommendations depending on the risk levels and also provide website links, phone numbers and other information to drive adoption of the resources available.

Distance Calibration: We conducted extensive research to confidently advise on what values to choose for various exposure level goals. 

Risk Calibration: We tested real-life simulations of the risk model, where we measured the accuracy of the models by using correlations between app-reported notifications and a separate QR code app to manually log social interactions.

Ongoing Training & Support

Training

Covid Watch provides training to public health authorities and program administrators on how to update risk scoring parameters, customize your messaging, and reporting. We also provide training for public health professionals and clinicians how to use the portal to generate verification codes to confirm positive test results. We offer publicly accessible documentation for all app users including FAQs in our Knowledge Center.

Support

Covid Watch offers partner support Monday-Friday from 9-5 PST. We offer ongoing support for all app-related questions around the clock, 7 days a week by providing a response within 24 hours for high priority issues and 72 hours for normal to low priority issues. Partners have access to participate in the Covid Watch Forum, a product advisory board.

 

Work with Us

For more information on the professional services we offer, please fill out the form to get in touch.